What’s Included in a 1 Time Incident Assistance Service Plan?
- ASSISTANCE SERVICE PLAN: Airwolf 3D’s service plan provides customers with the ultimate technical support. Send inquiries and projects directly to senior technicians, get phone and email support, enjoy support inquiry and in-store service from highly skilled 3D printing experts.
- COLLABORATIVE SUPPORT TEAM: We are committed to providing exceptional service and support to each and every customer. Our in-house technical support team works directly with the development teams to ensure that every customer receives the best possible support.
Has your one-year technical support period ended? We have a wealth of information in our knowledge library covering many aspects of 3D printing. If the information you’re looking for isn’t found in our knowledge library, our technicians are standing by to assist you through our 3D printer tech support portal. The tech portal allows us to provide faster service by tracking customer issues and coordinating support between our technicians. When you submit a ticket, a technician will contact you through our system ticket. Our technicians are knowledgeable and can help with everything from basic printer setup to advanced troubleshooting. A support ticket can be submitted here.
If you prefer to speak with a technician in person, we are just one phone call away! You can reach us at (949)478-2933. We are open Monday through Friday from 9:00 am – 5:00 pm.
We also have extended service plans available if you would like to extend your 3D printer tech support further. The extended service plans extend the warranty and technical support for the period specified. This is in addition to the 12 months warranty and 6 months of technical support that come with the printer. We are here to help you get the most out of your Airwolf3D printer! Give us a call and let us know how we can help you today. Our number is (949) 478-2933.
After purchase, submit a ticket here and let us know that you are submitting a one-time incident ticket by sharing your order number.