Did you know that Airwolf 3D offers awesome 3D printer tech support?
Our average response time is 4 hours.
We have a wealth of information in our knowledge library covering many aspects of 3D printing. If the information you’re looking for isn’t found in our knowledge library, our technicians are standing by to assist you through our 3d printer tech support portal. The tech portal allows us to provide faster service by tracking customer issues and coordinating support between our technicians. When you submit a ticket, a technician will contact you through our system ticket. Our technicians are knowledgeable and can help with everything from basic printer setup to advanced troubleshooting. A support ticket can be submitted here.
If you prefer to speak with a technician in person, we are just one phone call away! You can reach us at (949)478-2933. We are open Monday through Friday from 9:00 am – 5:00 pm. You can also stop by our office to speak with a technician in person. We are located on 130 McCormick Ave Suite 105, Costa Mesa, CA, 92626.
Testimonials from 3D Printer Tech Support Customers:
”Airwolf 3D, I want to thank you for helping me. We had a problem where our machine had problem after problem. Our engineering group kept saying that the files and formats they had received from you didn’t work, they basically wanted to return the machine and get any kind of refund back. But your technician accepted the file we were using and tested a print on a machine from Airwolf 3D. I really appreciate that (we paid for it, but he told me some potential problems with the file we had submitted) and it worked on your machine, with some alteration to our file. We, printed the file again that was returned, and it worked on our machine (I think we had some people that thought they knew more than they did), thank you.”
”It was great to actually speak to someone and get help resolving the problem. He was persistent in contacting me which I appreciated, because I couldn’t get right back to him. Thank you.”
”She was great and quick in answering my questions and helped me troubleshoot my problem. Great service!”
”The support was very good. He was very helpful and very patient with my questions. He was always available in a timely manner. My printer is now printing very well and I appreciate very much, the support I received from him.”
All of our 3D printers come with a 12 month warranty and 6 months of unlimited 3D printer tech support. The warranty covers the cost of replacement parts and labor for repairs at our facility. For detailed warranty information, see the following link:
Airwolf3D Axiom Warranty (2015)
We also have extended service plans available if you would like to extend your 3D printer tech support further. The extended service plans extends the warranty and technical support for the period specified. This is in addition to the 12 months warranty and 6 months of technical support that come with the printer. We have 3 options available for extended service plans:
Axiom Extended Service Plans:
1 Year – $399
2 Years – $799
3 Years – $1199
For customers who are out of warranty and would only like 3D printer tech support, a support ticket can be purchased. A support ticket covers all technical support issues you would like covered in the ticket. Normally support tickets are closed after the issue has been resolved, or after 2 weeks of not hearing back from the customer. The cost of a support ticket is $80.
We are here to help you get the most out of your Airwolf3D printer! Give us a call and let us know how we can help you today. Our number is 949 478 2933.